Participant FAQs

A Life in a Day is a multi-award winning immersive patient experience that has been developed in partnership with patients to help people better understand the realities of living with a condition or disease.

How does it work?

Each experience is a series of interactive challenges designed to integrate with your working day and will place you in the shoes of a patient.

What is the purpose?

The goal of the experience is to:

  • Develop your understanding of the real-world challenges for patients
  • Deepen your empathy for patients, their families, and carers
  • Transform your patient insights into action that can support better patient outcomes

FAQs

If you are no longer available on the registered date, please contact clientservices@alifeinaday.co.uk immediately. If there is an alternative date arranged for the experience and there is space, you will be transferred to the new date.

The workshop is an important part of the experience. There may be more than one session for you to attend, please contact clientservices@alifeinaday.co.uk for more information.

Please contact clientservices@alifeinaday.co.uk – the team will get these sent out to you.

No. A Life in a Day is designed to integrate with your day. It will be disruptive to reflect the real-life experience of patients, but you don’t need to clear your schedule to take part. It takes about 5 minutes every hour for 24 hours, excluding nighttime.

Please contact clientservices@alifeinaday.co.uk – the team will update your address details for the kit delivery.

Please contact clientservices@alifeinaday.co.uk – the team will send out another kit to the new address if there is enough time before the experience date.

Your kit delivery has been paid for in full however in some exceptional circumstances there may be unforeseen additional charges. If you have received notification of a charge, please contact clientservices@alifeinaday.co.uk immediately for advice.

Do not pay any charges until you’ve contacted a member of our team for guidance as there are many fraudulent postal scams in operation.

All our kits differ slightly, please contact clientservices@alifeinaday.co.uk for guidance.

You must use a smartphone to take part in a Life in a Day. If your organisation does not provide you with one, you may use your personal smartphone instead. Please note you cannot use a tablet or iPad.

You must use a smartphone to take part in a Life in a Day. You may use a company smartphone if provided. If you do not have access to a smartphone, you will be unable to take part in the experience. Please note you cannot use a tablet or iPad.

You will receive an email with download instructions closer to the time of your experience.

Activation codes are sent by email prior to the experience date. If your experience is scheduled within the next 7 days and you do not have an activation code or your code is not working, please contact clientservices@alifeinaday.co.uk.

Please contact clientservices@alifeinaday.co.uk immediately for a new code.

Role play calls will be from a UK Number (+44) or a Withheld number. Please contact your network provider for advice on incoming call charges. If you have concerns about accepting the calls, please contact clientservices@alifeinaday.co.uk for more information.

Role play calls will be from a UK Number (+44) or a Withheld number.

If you are going to be travelling between time zones, or if you need to have your phone off for an extended period of time on the day of the activity, it is vital you contact clientservices@alifeinaday.co.uk in advance for guidance.

You can still participate but please follow the guidance below whilst driving:

  • Do not respond to any phone calls or challenges
  • Close down the A Life in a Day app
  • Turn your phone to silent as there may be alarms or loud notification alerts

We advise you to set aside 5-10 minutes each hour on the day of the experience to respond to the various activities.

Please contact clientservices@alifeinaday.co.uk for advice.

No. A Life in a Day is designed to integrate with your day. It will be disruptive to reflect the real-life experience of patients, but you don’t need to clear your schedule to take part. It takes about 5 minutes every hour for 24 hours, excluding nighttime

This experience is likely to have an emotional impact. A Life in a Day has been developed in collaboration with patients, carers, healthcare professionals, and patient support groups to create the most authentic experience possible. If you wish to withdraw from the experience or stop participating at any point, please contact clientservices@alifeinaday.co.uk immediately.